Privacy Policy
Last Updated: Dec 01 2024
At Kanna Foods, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By accessing our website or purchasing our products, you agree to the terms outlined below.
1. Information We Collect
- Personal Information: Name, email address, phone number, billing and shipping addresses provided during the purchase or account registration.
- Payment Details: Information required to process transactions, such as credit/debit card details or UPI information (securely managed by our payment gateway provider).
- Technical Information: IP addresses, browser type, device type, and cookies to improve website functionality and user experience.
2. How We Use Your Information
- To process orders and deliver products efficiently.
- To communicate updates regarding orders, promotions, or services.
- To improve customer experience through analytics and feedback.
- To comply with legal or regulatory requirements.
3. Sharing Your Information
We respect your privacy and do not sell or share your information with third parties, except in the following cases:
- Service Providers: To trusted logistics and payment providers for fulfilling your orders.
- Legal Compliance: If required by law to share information with authorities.
4. Security Measures
We employ robust security measures to protect your data, including encryption, firewalls, and secure payment gateways. However, no online platform is entirely risk-free, so we recommend safeguarding your credentials.
5. Your Rights
You can request access, correction, or deletion of your personal data by contacting us via our official email. You may also opt out of receiving promotional emails at any time.
No Return Policy for Kanna Foods
At Kanna Foods, we strive to maintain the highest quality standards in our food masalas and spices. Due to the perishable nature of our products and for hygiene reasons, we follow a No Return Policy.
Policy Details
No Returns or Refunds
- Products once purchased cannot be returned or exchanged.
- Refunds will not be provided unless the product delivered is damaged or defective.
Damaged or Defective Products
- In case you receive a damaged or defective item, you must notify us within 48 hours of receiving the order.
- Provide photographic proof of the issue by emailing us at support@sribhuvaneswarimills.com.
- Upon verification, we will arrange for a replacement or issue a refund at our discretion.
Conditions Not Covered
- Dissatisfaction with taste, aroma, or appearance (as these vary with individual preferences).
- Improper storage or handling after delivery.
Cancellations
- Orders can only be canceled before dispatch. Once shipped, cancellations will not be accepted.
We appreciate your understanding of this policy as it helps us maintain the highest quality standards for all customers.
For any concerns, feel free to reach out:
Email: support@bhuvaneshwarimills.com
Phone: +91 74064 12936